Purchasing eye wear at Arcadia Eye Care comes with the reassurance of getting eye glasses that you not only love,
but that are fit and fabricated using the best technology available.
Included with your Eye Wear Purchase:
If you would prefer to purchase eye wear from an online retailer or from another optical,
it is important to ensure the following:
We will gladly provide adjustments, fitting, troubleshooting, and minor repairs of your frame and lenses
purchased elsewhere. The following fees apply:
Menu of services:
Adjustments, fitting and troubleshooting $ - 0
Nose pad replacement (prices may vary) $ - 5 Eye wire restringing $ - 0
Hinge/eye wire screw replacement $ -0
Temple tip replacement $ -10 Please note that Arcadia Eye Care cannot be held liable for breakage or damage during any adjustment
or repair of eye wear not purchased from our optical.
Eyeglass lenses are custom fabricated to each patient’s individual prescription and specifications; therefore, eye wear orders cancelled after 24 hours of purchase will be subject to a 30% cancellation fee.
FRAME 30-Day satisfaction guarantee on frame purchases
If you are not satisfied with the eyeglass frame you have chosen, you may return it to Arcadia Eye Care for exchange within the 30-days period following the dispensing date. The frame must be in the same condition as when you first received it. Only one frame re-style per purchased within the covered period.
LENS 60-Day satisfaction guarantee on lens purchases
If you are not satisfied with the lens style you have chosen, you may restyle within the 60-day period following the dispensing date. Only one lens re-style per purchase within the covered period. Refunds will not be given on any lens changes.
PRESCRIPTION 60-Day guarantee on doctors’ prescriptions
Any prescription changes made by your doctor at Arcadia Eye Care exam. If you feel that your prescription is not correct, you must see your Eyecare doctor within the 60-Day period to receive a new prescription at no charge. After the 60-Day period, there will be a $------ charge for the doctor’s visit.
If you have purchased your eyewear with a prescription from another doctor outside of Arcadia Eye Care, you must receive a prescription change from that doctor within the 60-day period in order to have your lenses re-made at no charge.
All frame purchases include a one-year manufacturer’s warranty covering defects in workmanship or breakage resulting from normal wear and tear. The warranty does not cover loss or breakage caused by negligence.
Most lens purchases include a one-year manufacturer’s warranty covering defects in workmanship, scratching, cracking, chipping or breakage resulting from normal wear and tear. The warranty does not cover loss or breakage caused by negligence. (CR-39 standard Plastic lenses and glass lenses are not covered under this warranty)
*Using super glue or any type of adhesive on your frame or lenses may void your warranty.
Eyeglass lenses are custom fabricated to each patient’s individual prescription and specifications. Please allow a minimum of 7-10 business days to complete your order. In some instances, additional time is required. (Please allow additional time for mirror coatings, glass lens materials, high index material above 1.67, and special lens orders from (List any other brands) Ray-Ban, and Oakley.)